{"id":3742,"date":"2026-04-07T13:01:06","date_gmt":"2026-04-07T11:01:06","guid":{"rendered":"https:\/\/guides.heyloyalty.com\/?post_type=ht_kb&#038;p=3742"},"modified":"2026-08-11T08:45:47","modified_gmt":"2026-08-11T06:45:47","slug":"setting-up-points-steps","status":"publish","type":"ht_kb","link":"https:\/\/guides.heyloyalty.com\/en\/help\/setting-up-points-steps\/","title":{"rendered":"Setting up Points (Steps)"},"content":{"rendered":"<div class=\"wp-block-post-date__modified-date wp-block-post-date\"><time datetime=\"2026-08-11T08:45:47+02:00\">11. August 2026<\/time><\/div>\n\n\n<p class=\"wp-block-paragraph\">In this guide, we will walk you through step by step how to set up a customer club based on the earning type <strong>Points (steps)<\/strong> in Customer Loyalty Center.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Points (steps) you can reward your customers based on their purchases by creating different levels where customers earn more points the more they shop.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The guide will help you set up the integration, configure the necessary settings and define your steps to get started with your customer club.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1 &#8211; Create integration  <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To set up the integration, navigate to:<strong> integration &#8211;&gt; List integration<\/strong>. Then find <strong>Customer Loyalty Center<\/strong> and click <strong>Set up integration<\/strong>. <br>If you can&#8217;t set up the integration, it&#8217;s because you don&#8217;t have a premium license.    <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then click <strong>Create Customer Loyalty Center<\/strong>.  <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a82958bc8d5f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a82958bc8d5f\" class=\"wp-block-image size-large wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"504\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1-1024x504.png\" alt=\"\" class=\"wp-image-4255\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1-1024x504.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1-300x148.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1-768x378.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1-1536x756.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1-100x49.png 100w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Creat-CLC-integration-1.png 1954w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The first time you set up an integration, you must accept the terms. This is done by confirming with a one-time code that you receive via email.   <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a82958bc91fe&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a82958bc91fe\" class=\"wp-block-image size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1024\" height=\"504\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1-1024x504.png\" alt=\"\" class=\"wp-image-4256\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1-1024x504.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1-300x148.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1-768x378.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1-1536x756.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1-100x49.png 100w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Confirm-and-creat-integration-1.png 1954w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2 &#8211; Set up settings for the integration  <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the integration is created, you will be greeted by a number of settings, which are reviewed below:  <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a82958bc9716&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a82958bc9716\" class=\"wp-block-image size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1024\" height=\"504\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1-1024x504.png\" alt=\"\" class=\"wp-image-4263\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1-1024x504.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1-300x148.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1-768x378.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1-1536x756.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1-100x49.png 100w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Settings-for-Point-trin-1.png 1954w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>List:<\/strong> Select the list you want the integration to be associated with. Only contacts on this list will earn points.   <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Note<\/strong>: If you can&#8217;t find your list, it&#8217;s because a tracking integration has not been set up. Learn how to set it up here.   <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Earning type: <\/strong>Here you select Points (step)  <\/li>\n\n\n\n<li><strong>Earning period: <\/strong>You can choose between two types:  \n<ul class=\"wp-block-list\">\n<li><strong>Fixed period:<\/strong> The earning period and points validity are set to fixed dates. Heyloyalty automatically updates the year when the period expires. <a href=\"https:\/\/guides.heyloyalty.com\/en\/?post_type=ht_kb&amp;p=3864#earning-period-fixed\" data-type=\"link\" data-id=\"https:\/\/guides.heyloyalty.com\/en\/help\/earning-period-explanation-customer-loyalty-center\/#earning-period-fixed\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the recommendation here.<\/a><\/li>\n\n\n\n<li><strong>Dynamic period <\/strong>The earning period is calculated continuously for each customer based on their activity.<a href=\"https:\/\/guides.heyloyalty.com\/en\/?post_type=ht_kb&amp;p=3864#earning-period-dynamic\" data-type=\"link\" data-id=\"https:\/\/guides.heyloyalty.com\/en\/help\/earning-period-explanation-customer-loyalty-center\/#earning-period-dynamic\" target=\"_blank\" rel=\"noreferrer noopener\"> Read more about the settings here.<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Enable score impairment<\/strong>: You can choose from the following options:  \n<ul class=\"wp-block-list\">\n<li><strong>No:<\/strong> Points can only be reduced if the customer uses our <em>removePoints function<\/em> via the <a href=\"https:\/\/documentation.heyloyalty.com\/customerLoyaltyCenter#tag\/Point-management\/operation\/Remove%20points\" data-type=\"link\" data-id=\"https:\/\/documentation.heyloyalty.com\/customerLoyaltyCenter#tag\/Point-management\/operation\/Remove%20points\" target=\"_blank\" rel=\"noreferrer noopener\">API&#8217;s removePoints endpoint.<\/a><\/li>\n\n\n\n<li><strong>Yes:<\/strong> Points can be subtracted if they are included in the tracking script or sent via the <a href=\"https:\/\/documentation.heyloyalty.com\/tracking#tag\/Create-order\" data-type=\"link\" data-id=\"https:\/\/documentation.heyloyalty.com\/customerLoyaltyCenter#tag\/Point-management\/operation\/Remove%20points\" target=\"_blank\" rel=\"noreferrer noopener\">CreateOrder endpoint.<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3 &#8211; Set up your steps  <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In this section, you define your <strong>steps<\/strong>, which determine how many points customers earn based on their purchases.  <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a82958bca5e4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a82958bca5e4\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"504\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1-1024x504.png\" alt=\"\" class=\"wp-image-4264\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1-1024x504.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1-300x148.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1-768x378.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1-1536x756.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1-100x49.png 100w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Step-up-your-tiers-1.png 1954w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Each step contains the following fields:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Level name: <\/strong>What name should the level have. Example:   \n<ul class=\"wp-block-list\">\n<li>Level 1  <\/li>\n\n\n\n<li>Level 2  <\/li>\n\n\n\n<li>Level 3  <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Amount from<\/strong>: The minimum amount the customer must purchase to fall within this tier.  <\/li>\n\n\n\n<li><strong>Amount to<\/strong>: The maximum amount for this step.  <\/li>\n\n\n\n<li><strong>Points earned<\/strong>: The number of points the customer earns within the amount range of the stage.  <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Example of steps  <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Level 1<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Amount from: 200  <\/li>\n\n\n\n<li>Amount to: 500  <\/li>\n\n\n\n<li>Points earned: 10 points  <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Level 2<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Amount from: 501  <\/li>\n\n\n\n<li>Amount to: 1000  <\/li>\n\n\n\n<li>Points earned: 20 points  <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Level 3<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Amount from: 1001  <\/li>\n\n\n\n<li>Amount to: 2500  <\/li>\n\n\n\n<li>Points earned: 30 points  <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Add and delete Step<\/h3>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a82958bcaf36&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a82958bcaf36\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"504\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier-1024x504.png\" alt=\"\" class=\"wp-image-4259\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier-1024x504.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier-300x148.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier-768x378.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier-1536x756.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier-100x49.png 100w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Add-and-delete-tier.png 1954w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Add step<\/strong>: Click <strong>&#8220;Add step&#8221;<\/strong> to create more steps.<\/li>\n\n\n\n<li><strong>Delete step<\/strong>: A step can be removed by clicking on <strong>the trash can icon<\/strong>.  <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This means that the higher the total purchase amount the customer has within the earning period, the more points are earned.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have set up your steps, click <strong>Save or update integration<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a82958bcb690&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a82958bcb690\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"504\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2-1024x504.png\" alt=\"\" class=\"wp-image-4265\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2-1024x504.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2-300x148.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2-768x378.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2-1536x756.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2-100x49.png 100w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Save-integration-2.png 1954w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the integration is active, your members will earn points based on their purchases going forward &#8211; provided Heyloyalty can identify the member.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Editing customer club integration  <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can always edit your setup. To do so, click the three dots next to the integration and select Edit Customer Loyalty Center.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From here, you also have the option to delete the integration if necessary.  <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a82958bcbb46&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a82958bcbb46\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"504\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration-1024x504.png\" alt=\"\" class=\"wp-image-4217\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration-1024x504.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration-300x148.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration-768x378.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration-1536x756.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration-100x49.png 100w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/04\/Edit-integration.png 1954w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ready to activate your customer club  <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You are now ready to get started with your customer club based on Points (steps). By setting up tiers and rewarding your customers for their purchases, you create a strong incentive for both repeat purchases and higher order value.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To get the most out of your setup, we recommend combining your customer club with relevant campaigns and automated flows. For example, use emails to inform your customers about their points, their level and remind them to use their earned benefits.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The more actively you work with your customer club, the more impact you&#8217;ll see &#8211; both in engagement and revenue. \ud83d\ude80   <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><form role=\"search\" method=\"get\" action=\"https:\/\/guides.heyloyalty.com\/en\/\" class=\"wp-block-search__button-outside wp-block-search__icon-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Didn&#8217;t find what you were looking for?<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"Search for topics, features or pages\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button has-icon wp-element-button\" type=\"submit\" ><svg class=\"search-icon\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\">\n\t\t\t\t\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\"><\/path>\n\t\t\t\t<\/svg><\/button><\/div><\/form>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-f56f613f wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"208\" height=\"118\" src=\"https:\/\/heyloyalty.com\/support\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo.png\" alt=\"\" class=\"wp-image-85\" style=\"width:108px;height:auto\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo.png 208w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo-50x28.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo-60x34.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo-100x57.png 100w\" sizes=\"(max-width: 208px) 100vw, 208px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><br>If you need information or help that you cannot find here on the guide site, you are always welcome to contact our support! <br><a href=\"mailto:support@ubivox.com\">support@heyloyalty.com<\/a> \/ tel. 87 300 399<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this guide, we will walk you through step by step how to set up a customer club based on the earning type Points (steps) in Customer Loyalty Center. With Points (steps) you can reward your customers based on their purchases by creating different levels where customers earn more points&#8230;<\/p>\n","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[90],"ht-kb-tag":[],"class_list":["post-3742","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-loyalty-center"],"_links":{"self":[{"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb\/3742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/comments?post=3742"}],"version-history":[{"count":5,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb\/3742\/revisions"}],"predecessor-version":[{"id":4266,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb\/3742\/revisions\/4266"}],"wp:attachment":[{"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/media?parent=3742"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=3742"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=3742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}