{"id":907,"date":"2026-01-16T13:22:29","date_gmt":"2026-01-16T12:22:29","guid":{"rendered":"https:\/\/heyloyalty.com\/support\/knowledge-base\/meta\/"},"modified":"2026-03-31T14:26:26","modified_gmt":"2026-03-31T12:26:26","slug":"meta","status":"publish","type":"ht_kb","link":"https:\/\/guides.heyloyalty.com\/en\/help\/meta\/","title":{"rendered":"Meta"},"content":{"rendered":"<div class=\"wp-block-post-date__modified-date wp-block-post-date\"><time datetime=\"2026-03-31T14:26:26+02:00\">31. March 2026<\/time><\/div>\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Integration to Meta: What is it and what does it require? <br><\/strong><br><strong><em>IMPORTANT:<\/em><br><\/strong><em>Denne ops\u00e6tning skal laves af en medarbejder, der har adgang til b\u00e5de din virksomheds Facebookside samt annoncekonto. <\/em> <br><br><em>The employee must have access to the following on the Facebook page as a minimum: Content, messages, ads and insights and Leads.<\/em> <br><br><em>The employee must have access to at least the following in their ad account: Manage Campaigns (Ads), View Performance and Manage Creative Hub Mockups. <\/em> <br><br>Med en integration mellem <strong>Heyloyalty<\/strong> og <strong>Meta<\/strong> kan du lave annoncer p\u00e5 Metas platforme. Du kan sende dine medlemmer fra Heyloyalty over til Meta og tilf\u00f8je eller fjerne disse medlemmer fra et <strong>custom<\/strong> <strong>audience<\/strong> p\u00e5 Meta. Dermed kan du lave annoncer p\u00e5 Meta, som kun rammer de personer, der er tilmeldt dit nyhedsbrev. Laver du <strong>lead<\/strong> <strong>ads<\/strong> (hvis m\u00e5l er at f\u00e5 folk til at tilmelde sig dit nyhedsbrev) kan du p\u00e5 samme m\u00e5de s\u00f8rge for at ekskludere de medlemmer, der allerede ligger p\u00e5 din liste i Heyloyalty \u2013 og dermed undg\u00e5r du at bruge annoncekroner p\u00e5 at vise din annonce til personer, der allerede er tilmeldt dit nyhedsbrev.    <br><br>Ved at sende dine medlemmer fra Heyloyalty til et custom audience p\u00e5 Meta, kan du dermed ogs\u00e5 lave loyalitetsskabende annoncer, fordi du er sikker p\u00e5, at dem der ser annoncen allerede er tilmeldt dit nyhedsbrev. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Setting up integration for Meta <\/h2>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><em><strong>IMPORTANT:<\/strong> <\/em><br><em>This setup must be done by an employee who has access to both your company&#8217;s Facebook page and ad account. <\/em> <br><br>The employee must have access to the following on the Facebook page as a minimum: Content, messages, ads and insights and Leads. <br><br>The employee must have access to at least the following in their ad account: Manage Campaigns (Ads), View Performance and Manage Creative Hub Mockups.  <\/p>\n\n\n\n<p>When you are sure that the above is in place, this employee can log in to Heyloyalty and make the setup as follows: <\/p>\n\n\n\n<p>Set up Meta \u2013 leads ads and audiences in Heyloyalty by clicking <strong>Integrations &#8211;> List integrations &#8211;> Meta \u2013 leads ads and audiences &#8211;> Set up integration &#8211;> Activate Meta<\/strong><\/p>\n\n\n\n<p>Facebook will now open a new window. <\/p>\n\n\n\n<p>Here, click Edit Access and make sure your Business&#8217;s Page is selected. There must be a check mark next to the Facebook page and ad account in question. Then click Continue as *your name*.  <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a07e4537294c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a07e4537294c\" class=\"wp-block-image size-full wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"608\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/heyloyalty.com\/support\/wp-content\/uploads\/sites\/2\/2026\/01\/1.1-Meta.jpg\" alt=\"\" class=\"wp-image-376\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/1.1-Meta.jpg 1280w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/1.1-Meta-300x143.jpg 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/1.1-Meta-1024x486.jpg 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/1.1-Meta-768x365.jpg 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/1.1-Meta-50x24.jpg 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/1.1-Meta-60x29.jpg 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/1.1-Meta-100x48.jpg 100w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>In Heyloyalty, you can now click on Create Meta integration. After you clicked Continue as *your name* in the previous step, you should have come back to Heyloyalty. Alternatively, you can find your way back by opening Heyloyalty and clicking <strong>Integrations \u00e0 List integrations &#8211;> Meta \u2013 lead ads and audiences &#8211;> Edit integration &#8211;> Create Meta.<\/strong><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a07e45372d1f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a07e45372d1f\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"1954\" height=\"974\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/heyloyalty.com\/support\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration.png\" alt=\"\" class=\"wp-image-1971\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration.png 1954w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration-300x150.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration-1024x510.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration-768x383.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration-1536x766.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/setting-Meta-integration-100x50.png 100w\" sizes=\"(max-width: 1954px) 100vw, 1954px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Here you must select which of your lists in Heyloyalty the integration should be linked to in the List field. In Meta Pages, select the Facebook Page (and the associated ad account) you want to use. In the Meta forms field, select the form that you use for your lead ad.   <\/p>\n\n\n\n<p>New fields will now appear under Mapping of fields. <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a07e45373130&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a07e45373130\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"1954\" height=\"974\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/heyloyalty.com\/support\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields.png\" alt=\"\" class=\"wp-image-1972\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields.png 1954w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields-300x150.png 300w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields-1024x510.png 1024w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields-768x383.png 768w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields-50x25.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields-1536x766.png 1536w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields-60x30.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/Mapping-meta-fields-100x50.png 100w\" sizes=\"(max-width: 1954px) 100vw, 1954px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>The fields you can see here are the fields used in the selected form.     <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Tip:<\/strong> Please use First name and Last name in your forms on Meta, so you can make this distinction in Heyloyalty as well. If you use Full name in your form on Meta, then the member&#8217;s entire name will be entered in the First Name field in Heyloyalty \u2013 this sometimes causes some inadequacies when you want to use the First Name field in your emails to members. <br><br>Read more about merge fields <a href=\"https:\/\/guides.heyloyalty.com\/en\/help\/merge-fields\/\" data-type=\"ht_kb\" data-id=\"347\">here<\/a><\/p>\n\n\n\n<p>Repeat this process for each additional form that you actively use in your lead ads on Meta. <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Tip:<\/strong> Heyloyalty recommends that you log in to the Business Suite on Facebook and find your active lead ad and send a test lead. By doing this, you ensure that the registrants get into Heyloyalty correctly \u2013 or you spot an inconvenience that you can correct in the setup in Heyloyalty or in the setup of the form on Meta.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><form role=\"search\" method=\"get\" action=\"https:\/\/guides.heyloyalty.com\/en\/\" class=\"wp-block-search__button-outside wp-block-search__icon-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Didn&#8217;t find what you were looking for?<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"Search for topics, features or pages\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button has-icon wp-element-button\" type=\"submit\" ><svg class=\"search-icon\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\">\n\t\t\t\t\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\"><\/path>\n\t\t\t\t<\/svg><\/button><\/div><\/form>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"208\" height=\"118\" src=\"https:\/\/heyloyalty.com\/support\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo.png\" alt=\"\" class=\"wp-image-85\" style=\"width:108px;height:auto\" srcset=\"https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo.png 208w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo-50x28.png 50w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo-60x34.png 60w, https:\/\/guides.heyloyalty.com\/wp-content\/uploads\/sites\/2\/2026\/01\/HL-Logo-100x57.png 100w\" sizes=\"(max-width: 208px) 100vw, 208px\" \/><\/figure>\n\n\n\n<p><br>If you need information or help that you cannot find here on the guide site, you are always welcome to contact our support! <br><a href=\"mailto:support@ubivox.com\">support@heyloyalty.com<\/a> \/ tel. 87 300 399<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Setting up integration for Meta When you are sure that the above is in place, this employee can log in to Heyloyalty and make the setup as follows: Set up Meta \u2013 leads ads and audiences in Heyloyalty by clicking Integrations &#8211;> List integrations &#8211;> Meta \u2013 leads ads and&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[73],"ht-kb-tag":[],"class_list":["post-907","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-integrations-and-api"],"_links":{"self":[{"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb\/907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/comments?post=907"}],"version-history":[{"count":4,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb\/907\/revisions"}],"predecessor-version":[{"id":3626,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb\/907\/revisions\/3626"}],"wp:attachment":[{"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/media?parent=907"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=907"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/guides.heyloyalty.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}