Troubleshooting and FAQ

Find explanations for error messages or solutions to your problem.
  • Create an import file in CSV UTF-8 format

    In this guide you will learn how to save an Excel file as a CSV UTF-8 file for import into Heyloyalty.The correct file format ensures that special characters such as…

  • If there are errors in your product feed

    When you integrate product feeds into your emails, it’s important to understand how Heyloyalty handles your feeds and what you can do if problems arise. Understanding Feed Management in Heyloyalty…

  • Feature your products in your newsletter

    In this guide, you’ll learn how to embed products, events, or articles from your website directly into your newsletters. This allows you to tailor the content of your newsletters with…