When you integrate product feeds into your emails, it’s important to understand how Heyloyalty handles your feeds and what you can do if problems arise.
Understanding Feed Management in Heyloyalty
Heyloyalty retrieves data from your product feed on two main occasions:
- When an email needs to be sent.
- When your product feed is synchronized.
How often a product feed is updated varies from customer to customer. You can see how often your product feed is updated under ” Integrations.” Find your product feed and click ” Edit Integration.”
If your product feed is unavailable or is missing data, problems may arise with the emails you send. For example, this could mean that an email is sent with incorrect product information or products. It is therefore important that you check whether the products from your product feed are displayed as expected in the sent campaign.
Proactively monitor your product feed
Heyloyalty cannot continuously monitor all feeds or analyze all content at regular intervals, as this could put a strain on both your servers and Heyloyalty’s servers.
You should therefore set up your own system for monitoring and checking your product feed on your website. That way, you can respond quickly if any problems arise with the feed.
If your product feed is unavailable, Heyloyalty automatically uses the most recent version of the feed as a backup.
The product does not appear in the campaign setup
If you can’t find a specific product when setting up your product feed in a campaign, it could be due to two reasons:
- You are searching for product data that Heyloyalty cannot find in the product feed. Try searching for the product ID instead.
- The product you’re trying to find isn’t in the product feed yet. This might be the case, for example, if the product was just created. In that case, you’ll need to update your product feed.
Go to Integrations, find your product feed, and click Edit Integration. Find the product feed you’re using, click ⁝, and select Update Product Feed.
If the product is still not listed, we recommend that you access your feed link and search for the product ID directly in the feed. If the product does not appear in the feed, please contact your web agency and let them know which product is missing.
To find the feed link, go to Integrations, locate your product feed, and click Edit Integration. Find the product feed you’re using, and click Feed Link.
Prevent and Fix Errors in Your Product Feed
By keeping an eye on your product feed, you can reduce the risk of incorrect or outdated product information appearing in your emails. If a product is missing from Heyloyalty, you can first check whether the product is in your feed and then update the product feed manually.
Also, be sure to check your published campaigns to ensure that products, prices, and other product information are displayed as expected.